Passwords are out. Passkeys are in.

Passkeys: A faster, more secure way to access your benefits across mobile and desktop

Passwords and one-time codes can be hard to remember — and easy for fraudsters to steal.¹ Today’s cyberthreats call for stronger protection. That’s why HealthEquity is upgrading account security with passkeys — a faster, simpler, and more secure way to log in.

With passkeys, you can access your benefits using your fingerprint, face scan, or device PIN instead of a password. No more forgotten passwords or worrying about phishing attacks.

Check out our quick video about passkey.

You’ll be prompted to set up your passkey when it’s time.

When passkey becomes available on your online account or mobile app, you’ll be guided through a quick setup process. If you need help, visit our login help page.

How to get ready for passkey

1. Make sure you have a valid phone number in your profile

A verified phone number is required for passkey enrollment. Log in and update your profile if needed.

2. Download our mobile apps

Download HealthEquity Mobile or EZ Receipts Mobile to get started. If you are a WageWorks participant, make sure your account has been activated online before enrolling. For details, visit our Fraud and Security page or register with EZ Receipts online.

3. Turn On app notifications

Enable push notifications on your device so you receive passkey prompts and security alerts.

Mobile passkey authentication

Follow 3 easy steps:

1. Open the HealthEquity or EZ Receipts mobile app.
2. Follow the on-screen prompts to create your passkey using your fingerprint, face scan, or device PIN.
3. You’re done! Use your passkey to log in from now on.

Check out our mobile passkey how-to video.

Check out our desktop passkey how-to video.

Why passkey is better: secure login that safeguards your funds, personal info, and healthcare data

Passkeys are built on FIDO2 technology and are resistant to phishing, credential stuffing, and social engineering attacks. Your biometric data stays on your device and is never shared with HealthEquity. For more details, see our Privacy Policy.

Frequently Asked Questions

How do I set up a passkey?

Here’s what to expect:

When it’s time, you’ll be guided through the passkey setup in the app or online. The process takes just a minute or two.

Do I have to set up a passkey?

Passkeys will eventually be required for all HealthEquity account holders. We’ll notify you before the transition.

When will I be required to use the mobile app and passkey to access my account?

We’re rolling out passkeys in phases. You’ll receive notification when your account is eligible.

Why is identity verification necessary?

Identity verification helps protect your account from unauthorized access and fraud. It ensures only you can set up a passkey for your account.

What is verification with a selfie and government-issued ID?

Some members may be asked to verify their identity by taking a selfie and a photo of a government-issued ID. This adds an extra layer of security to your account.

Check out our selfie and government ID mobile demo.

Check out our selfie and government ID desktop demo.

Will my devices and browsers support passkeys?

Most modern devices and browsers support passkeys. Check with Apple Support or Android Help for the latest compatibility information. For accessibility accommodations, see the HealthEquity Digital Accessibility Statement.

How do I know what software version my phone is on?

On iPhone, go to Settings > General > About. On Android, go to Settings > About Phone. Make sure your device is running the latest software version for the best passkey experience.

What if my device doesn’t support passkeys?

If your device doesn’t support passkeys, you can still access your account by downloading our mobile apps and following the alternative login methods available.

Need help setting up your passkey?

Visit our Login Help page or Help Center for step-by-step guides and troubleshooting.